Air Canada is testing a new program to resolve customer complaints. Will it work?

<img src='https://i.cbc.ca/ais/6692468b-38ad-47ab-8915-de31b965f41a,1775680998097/full/max/0/default.jpg?im=Crop%2Crect%3D%280%2C0%2C1920%2C1080%29%3BResize%3D%28620%29' alt='an Air Canada plane' width='620' height='349' title='To speed up long compensation claim wait times, Air Canada is now testing a system using a third-party arbitrator to settle each case within 90 days.'/><p></p>