EPFO, officers' body contest claims about new IT system

The rollout of EPFO's new IT system has resulted in a substantial backlog of claim issues. Field officials are grappling with an increasing number of pending auto claims, which have lingered for over twenty days and are causing significant discomfort to members. EPFO admits that this surge in pendency is a short-term effect of the system transition, although it was executed with minimal disruption to services.

By SHIVA RAJORA