'You can complain, nothing will happen': Who protects you when your ride goes wrong?

Passengers face challenges with ride-hailing app complaint systems. Many incidents involve AI chatbots and a lack of human support. Commuters report issues like driver misbehavior and privacy invasions. App aggregators claim a two-tier system handles serious safety concerns. New government initiatives aim to enhance passenger safety during rides.

By MANAS BHARDWAJ