Beyond security: Why mobile payment fraud has become a customer experience crisis

In Ghana today, mobile payments have quietly become a part of everyday life, helping people send money to loved ones back home, pay for transport, buy goods at the market, support small businesses, and go about their day with a speed and convenience that would have seemed impossible just a decade ago. For millions of Ghanaians, digital payment is no longer a luxury or a novelty but an everyday routine, as common as buying bread or greeting a neighbor. Because of this deep integration into dai...

By Prince Adu-Owusu