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F&B Businesses Grapple with Impact of Online Reviews

Food and beverage operators are discussing the dual impact of online reviews, noting how a single viral post can significantly affect a small business's success or failure.

20 Mar, 13:30 — 20 Mar, 13:30
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channel-news-asiaMostly Factual1h ago

'Can't satisfy every tastebud': F&B players on the good and bad of online reviews

These days, a single viral review posted online can make or break a small business. F&B operators tell CNA TODAY how they are navigating the double-edged sword of internet exposure.

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