Consumer court pulls up internet provider over repeated outages, awards Rs 10K to customer

A Himachal Pradesh consumer commission ordered JioFiber to pay compensation. The company faced charges for deficiency in service and unfair trade practice. Repeated internet outages went unresolved despite multiple customer complaints. JioFiber failed to provide adequate technical evidence to prove issue resolution. The commission directed the company to restore the connection and pay damages.

By TOI LEGAL DESK