RIAs Should Proceed With Caution When Using AI Tools on Calls With Clients

Registered investment advisors (RIAs) are increasingly adopting artificial intelligence (AI) tools that automatically transcribe and summarize client calls. While these technologies may offer efficiency gains, they introduce significant legal and compliance risks. This article discusses the intersection of AI transcription tools with state wiretapping laws, privacy considerations, Securities and Exchange Commission (SEC) requirements, and the evolving litigation landscape.

By Paul J. Foley, Kiki Scarff, John M. Faust