US agency proposes English proficiency requirement for foreign call centres

The head of the Federal Communications Commission is taking aim at foreign-based call centres with a proposed English proficiency requirement for overseas employees and limits on the volume of calls they can handle. FCC Chairman Brendan Carr said on Wednesday the proposed rules will encourage communications providers regulated by the agency to bring call centre jobs back to the US and place guard rails on the operations that remain abroad. “Americans get frustrated when they call a US busines...

By Bloomberg