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Customer Experience Strategy: Winning in Moments of Tension

An article discusses the importance of focusing on moments of tension rather than just satisfaction to achieve success in customer experience.

21 Apr, 11:30 — 21 Apr, 11:30
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forbes6d ago

Why Customer Experience Is Won In Moments Of Tension, Not Satisfaction - Forbes

Why Customer Experience Is Won In Moments Of Tension, Not Satisfaction  Forbes

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