Ford says AI alone couldn't fix its quality problems. It needed to rehire veteran engineers to help.

Ford scored a big quality award on Thursday. The company is praising veteran workers. Anna Moneymaker/Getty Images Ford says AI and automation helped its quality turnaround, but they were not enough on their own. Execs told reporters they hired or brought back 350 technical specialists to catch defects earlier. The overhaul helped Ford top JD Power after years of quality problems and expensive recalls. Ford staged a quality comeback. The automaker credits part of the turnaround to pairing A...