‘Thank God they’re still alive’: Kaiser therapists claim its new screening system puts patients at higher risk by delaying their care

Kaiser pushed back on striking workers’ claims and AI fears, saying it delivers ‘timely, high-quality care to meet members’ needs’ Ilana Marcucci-Morris is worried about the patients she treats and how long it took for them to arrive in her office. At Kaiser Permanente’s psychiatry outpatient clinic in Oakland, California, she says she increasingly finds herself assessing people experiencing severe mental health issues whom she believes should have been sent to the emergency room weeks earlie...

By Sanya Mansoor