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Saint Laurent CEO: Luxury Brands Must Boost Customer Retention
The CEO of Saint Laurent has stated that luxury brands, including his own, need to intensify their efforts to retain customers. He emphasized the importance of working harder to maintain loyalty among luxury shoppers.
18 May, 14:34 — 19 May, 00:21
Source Diversity
Source Diversity
Moderate (32/100)2 sources— more sources would strengthen this score15/33
Spectrum spread— 2/5 buckets covered8/33
Far L
Left
Center1
Center (1)
FT
Right1
Right (1)
channel-news-asia
Far R
Geographic diversity— 2 regions9/34
Singapore1UK1
ℹOnly 2 sources cover this story
Sources
Showing 2 of 2 sources
FTVery High11h ago
Saint Laurent’s chief says luxury must work harder to retain customers
Cédric Charbit is part of new team of executives at parent company Kering as it seeks to revive growth
Read full article →channel-news-asiaMostly Factual1h ago
Saint Laurent CEO admits brand must do more to retain luxury shoppers
Cedric Charbit says Saint Laurent has focused heavily on its wealthiest clients, while aspirational customers have fallen through the cracks during the luxury slowdown.
Read full article →Coverage Timeline
First report: FT · 18 May, 14:34|Full coverage: 2 · 10h|Window: 10h
