Panera Bread CEO Paul Carbone is implementing a new strategy called RISE to address customer complaints about food value and in-store service quality, hoping to reverse the chain's declining sales.
Tim Hortons customers are expressing dissatisfaction with the chain's relaunched Cheese Melts, complaining that the grilled cheese sandwiches are served with unmelted cheese.
Starbucks announced an increase in afternoon customer traffic, crediting menu innovation and CEO Brian Niccol's strategy to transform the chain into an all-day destination.
The Real World Asset (RWA) market capitalization on the Solana blockchain has reached $2 billion, with the chain's Gross Domestic Product (GDP) hitting $342 million. This milestone highlights significant growth in Solana's ecosystem.
Salmonella-infected chicken was distributed to 'Iki Lietuva' supermarket stores, according to the State Food and Veterinary Service. The chain's representative confirmed the product is no longer on sale, but customers who purchased it can return the item.
50 Cent, Diplo, The Chainsmokers, and Nelly are among the artists slated to perform at Sports Illustrated's Beyond the Pitch series, celebrating the 2026 FIFA World Cup in various cities this summer.
Billboard is running a poll asking readers to vote for their favorite new music releases of the week, featuring tracks from artists like Charli xcx, MUNA, J Balvin, The Last Dinner Party, and The Chainsmokers.
The "Top!" supermarket chain has opened a new store in Rēzekne, investing over 300,000 euros and creating 12 jobs. This is the 223rd store in the chain.
The "Čini dobro" foundation successfully organized a voluntary blood donation drive and called on citizens to join the chain of goodness by participating in future blood donation campaigns.
A celebrity, previously linked to major stars like Justin Bieber and The Chainsmokers, was photographed in a barely-there crochet bikini, prompting speculation about her identity.
An economics expert warned about the chain impact of rising oil prices on the Albanian economy, predicting stagflation and a worsening cost of living. He linked these developments to recent international tensions, including the conflict in Iran.
Donald Trump has repeatedly shared AI-generated images depicting himself in religious contexts, including being embraced by Jesus, drawing both praise from some evangelical leaders and broader discussion.
The Norwegian trade union Handel og Kontor plans to report Felleskjøpet to the police if the chain continues to open its stores on Sundays, while Felleskjøpet maintains its actions are legal and customer-driven.
Lithuanian supermarket chain Maxima has observed a peculiar pre-Easter habit where customers secretly peel onion skins in stores to use for dyeing eggs, prompting the chain to offer a better solution.
A major European operation has dismantled a criminal network supporting human smugglers, leading to 21 arrests, including four key figures in Germany, and disrupting the chain of human smuggling across the Channel.
North Macedonia's VMRO-DPMNE party has proposed a concrete plan, including reducing VAT on fuel from 18% to 10%, to stabilize prices and halt the chain of rising costs.
Washington expected a fast collapse, hitting the center, breaking the chain of command and watching the system fall apart. The plan worked in Iraq before. But Iran is a different c...
The Polish Presidential Palace intends to negotiate the final shape of a bill banning the chaining of dogs, which is expected to be signed by Karol Nawrocki, marking a sudden shift in the president's stance.
The popular Brussels-based Syrian restaurant chain My Tannour, founded by chef Georges Baghdi Sar, is undergoing judicial reorganization due to significant tax debts. The chain is reviewing its concept and planning operational adjustments to address the financial challenges.
Senegal is facing a significant $485 million debt repayment deadline in March, prompting discussions and calls to break the country's financial dependence on institutions like the IMF.
Dominick Reuter/BI (Sam's Club); Gene Puskar/AP (Costco)
Costco and Sam's Club are the leading warehouse club rivals for bulk buying.
The warehouse chains' respective in-house brands are where the savings can really add up.
We compared the prices of Costco's Kirkland Signature items with matching Sam's Club Member's Mark items.
The world of warehouse retail has two top titans: Costco and Sam's Club.
The chains have a lot in common.
Indeed, they each trace their roots to Sol Price, who mento...
The restaurant can keep menu term despite claim product is ‘essentially chicken nuggets’, Illinois ruling says
A customer who sued the US restaurant chain Buffalo Wild Wings after finding out their “boneless wings” were not in fact made of wings has been told by a US judge that his claim has “has no meat on its bones”.
Buffalo Wild Wings can continue using the term “boneless wings” on its menu even though the product is “essentially chicken nuggets”, John Tharp, a district judge, ruled, dismissing a lawsuit that claimed the chain was misleading customers.
Continue reading...
Gong Cha's founder said he opened his first few stores in strategic locations.
Smith Collection/Gado/Getty Images
Bubble tea chain Gong Cha's founder said he banked on Starbucks' success to get his first customers.
He said he opened stores in South Korea next to Starbucks outlets to get a fraction of its customers.
The bubble tea chain now has nearly 2,200 stores in 33 countries.
The founder of the bubble tea brand Gong Cha said he had a novel idea to get his first patrons through the door.
In an interview with CNBC, Martin Berry, the founder and chairman of Gong Cha group, spoke about how he came across one of the chain's outlets in Singapore before it became a global boba behemoth.
Berry said he and his wife pooled $2.5 million of their savings to open the first five Gong Cha franchise stores in South Korea, a venture he said was "quite terrifying."
Berry quit his banking job to go all in on bubble tea. To get his first customers in Seoul, he decided to get Starbucks' help.
"So my strategy was, I'm going to put a Gong Cha — the first five stores — next to Starbucks," Berry told CNBC. "And if I can get one in a hundred people who are going into Starbucks to come and try a Gong Cha, then I've got a business."
Gong Cha was founded in Taiwan in 1996 by Wu Zhenhua, and Berry entered the business in 2011 to expand the brand to South Korea and other countries. As of January, the chain had about 2,200 stores in 33 countries, including the US and Canada.
The chain is known for its fragrant, fruity teas and its milk foam topping.
Bubble tea brands have seen large success in recent years, with several making splashy IPOs.
Mixue, the world's largest fast-food chain that sells cheap bubble tea and ice cream, has more than 45,000 stores worldwide and just opened its first outlet in New York City at the start of the year. It went public in Hong Kong last March, with its stock jumping 30% from its IPO price at market open.
Other Asian beverage brands, like Luckin Coffee, have positioned themselves as Starbucks' rivals, offering similar drinks at lower prices. Luckin Coffee expanded to the US last year, with several outlets in NYC.
Read the original article on Business Insider
Yum! Brands is set to sell its Pizza Hut chain, excluding Chinese operations, in a deal valued at $1.5 billion (£1.1 billion). The private equity firm LongRange Capital will acquire the chain.
Red Lobster is closing its Times Square flagship restaurant after 23 years, a move signaling the chain's commitment to streamlining operations following its recent bankruptcy.
Colonel Sanders reportedly hated KFC's gravy after selling the company, famously calling it 'horrible' and comparing it to wallpaper paste in a 1978 interview.
A prominent mainland Chinese magazine suggests that the PLA Navy’s aircraft carrier base in Hainan is vital for the fleet’s survivability and crucial for countering US containment along the first island chain during wartime.
National teams are announcing their final rosters for the upcoming World Cup, highlighted by Cristiano Ronaldo's inclusion in Portugal's squad for a record sixth appearance. The selections also feature stories of players like Curtis and Yan Diomande making their respective teams.
Red Lobster is bringing back its 'Endless Shrimp' promotion, despite the chain acknowledging that the offering previously led to its bankruptcy, insisting it can work this time.
Those responsible for protecting the life of political prisoner Víctor Hugo Quero in Venezuela reportedly failed completely and maintained a months-long silence regarding his death, with the article detailing the individuals involved.
The CEO of Chili's has revealed that the restaurant chain's successful comeback can be attributed to two straightforward principles. These insights shed light on the strategy behind the brand's recent resurgence.
The President of the Community of Madrid, Isabel Díaz Ayuso, stated in Mexico City that "the chains of socialism" are causing the death of democracy in Spain and Mexico, avoiding direct reference to Mexican President Claudia Sheinbaum.
Lithuanian celebrity Stanislavas Stavickis-Stano, known as Stano, publicly expressed dissatisfaction with a local retail chain's product quality, leading to a public statement from the chain's representative.
One of Vilnius's most visited Maxima supermarkets, located at Mindaugo St. 11, is temporarily closing its doors for renovation, according to the chain's representatives.
This article from Denník N appears to be a column or opinion piece titled "Danglár: Happiness from the Chain." It likely explores a personal reflection or a specific topic through the lens of the author or a character named Danglár.
An English-language report from Tempo.co details the chain of command involved in a satellite corruption scandal, indicating a complex network of individuals.
Senegal is celebrating a 'technological coup' as it announces its success in breaking free from vaccine dependency, marking a significant step in its public health autonomy.
In-N-Out CEO Lynsi Snyder-Ellingson has stated the company will not pursue delivery services or East Coast expansion, citing concerns that such moves would compromise the chain's signature customer service and food freshness.
Lynsi Snyder-Ellingson, owner of In-N-Out Burger, discussed the company's commitment to its legacy and its decision to avoid private equity, delivery services, and mobile orders.
The CEO of Sprouts Farmers Market has stated that the grocery chain needs to improve its 'value' proposition for shoppers to better meet consumer needs and expectations.
A reviewer compared McDonald's Big Arch burger to the classic Big Mac, concluding that the Big Arch significantly surpassed the chain's signature burger in flavor and quality.
Some remote communities in Australia are grappling with impossible daily trade-offs as a chain reaction stemming from fuel prices impacts various aspects of their lives.
Japanese discount retailer Don Quijote is implementing creative methods to mitigate the impact of the weak yen on its business operations. The chain is exploring new approaches to maintain profitability and attract customers.
The parent company behind the popular vintage clothing chain Beyond Retro in Finland has filed for bankruptcy. The chain operates stores in Helsinki and Turku.
James Fishback, who is seeking to replace current Florida Governor Ron DeSantis, shared an image that appeared to be a direct message from the chain’s official corporate account, inviting him along
The Polish President's Office has expressed willingness to negotiate a vetoed law concerning the chaining of dogs, influenced by a high-profile shelter case and public criticism.
A French appeal court upheld one jail term and reduced three others over the chain of events that led to the beheading of teacher Samuel Paty by a Chechen jihadist in October 2020.
Akel on Friday said Agriculture Minister Maria Panayiotou must “resign or be sacked”, lambasting her response to the wildfires which tore through the Limassol district last summer, water shortages, and the recent outbreak of foot and mouth disease in the Larnaca district. “The chain of failures and incompetence in her entire area of responsibility is […]
Police have found the body of a high school student in the Danube River, who had been missing since January 17 after leaving a club in Budapest. The family had previously suggested he was likely the person seen falling from the Chain Bridge.
Whole Foods Ditching Its "Dystopian" Pay-By-Palm Biometric Payment Option
Whole Foods Market is shutting down its palm-scan payment system nationwide, removing the devices from more than 500 stores by June 3 after shoppers largely ignored them. The chain, owned by Amazon, had pitched the feature as a frictionless way to pay. Instead, it became an experiment few customers embraced, according to The Daily Mail.
The program, called Amazon One, allowed shoppers to link their Amazon accounts to a scan of their palm and check out with a wave of the hand. Amazon says it processes more than a million biometric authentications each month across locations where the service operates, but a spokesperson said weak adoption at Whole Foods drove the decision to discontinue it there.
In interviews at a Union Square store in Manhattan, none of the dozen customers surveyed had used the scanners. Several said they had never seen anyone else try. “I haven’t [used palm payment], and I haven't seen anyone use it before,” said Priscilla Flete. After learning how the system worked, she added, “It’s a bit invasive.”
The Daily Mail writes that privacy worries were a common refrain. “I don't want to give my biometric data to nobody,” said Santiago Tieguec, who questioned the need for the service given that “Nowadays we have our cards in our phones.” Nusrat Abdullah, who hadn’t heard of the feature before, said, “It might be convenient, but I think your information is sensitive... I don't think paying with your hands is very safe.”
Others expressed outright distrust. Gavin McGinn said, “I wouldn't trust them to have that kind of information about people, because who would they sell it to?” Brayden Stephenson, who once tested the scanner out of curiosity, was skeptical that data would truly disappear: “A lot of the time, ‘delete’ is just archive and sell off to somebody else.”
Amazon disputes those fears, saying biometric data is encrypted, stored securely in the cloud and not shared with third parties. The company added that once the rollout ends, all associated customer information—including palm data—will be permanently deleted.
Retail analysts say the technology’s retreat underscores a basic reality: contactless cards and mobile wallets are already fast and easy. Without a clear benefit, many shoppers saw little reason to trade more personal data for the same checkout experience. As Stephenson put it, “I already have a card. I'm not getting anything out of that.”
Tyler Durden
Thu, 02/19/2026 - 13:05
I tried chicken tenders from 14 different fast-food chains and ranked them based on taste and value.
Erin McDowell/Business Insider
I tried chicken tenders from 14 different fast-food chains.
Chick-fil-A and KFC's chicken tenders were similar in their breaded texture.
Raising Cane's impressed me with its crispy yet juicy tenders and delicious signature sauce.
The fast-food chicken wars have entered a new battleground — now, it's all about the tender.
McDonald's launched its McCrispy Strips in May last year, marking the first time chicken strips have been on the menu since the COVID-19 pandemic.
Then, a few months later, Wendy's launched its own Wendy's Tendys and a lineup of six new sauces made for dunking.
"Consumers told us what they wanted in a chicken tender, and we listened — taste-tested, fine-tuned, and delivered," Lindsay Radkoski, Wendy's US chief marketing officer, told Business Insider.
I decided to compare chicken tenders from 14 fast-food chains across the country to see which were the best.
Here's how the tenders ranked, from worst to best, based on taste and value.
Of all the chicken tenders I tried, Whataburger's didn't completely wow me.
Erin McDowell/Business Insider
A three-piece chicken tender cost $7.48 at Whataburger at the location I visited in Austin.
The chicken tenders were large and perfectly fried.
Erin McDowell/Business Insider
I thought the tenders could only be described as "classic" — they weren't anything out-of-the-box, but I enjoyed them.
The meat inside was juicy, but I thought the fried coating could have had a bit more crunch.
Erin McDowell/Business Insider
The chicken tenders tasted good on their own, as well as with ranch dipping sauce. They weren't bad by any stretch of the imagination. However, I did think the other tenders I tried were slightly crispier and had just the slightest hint of more flavor in the batter.
Regardless, for a relatively low price, I'd definitely order these again.
I also ordered chicken tenders from Cook Out, a regional chain I visited in South Carolina.
Cook Out chicken tenders.
Erin McDowell/Business Insider
The three-piece "snack" cost $4.99, not including tax.
The chicken tenders were crispy on the outside.
Cook Out chicken tender.
Erin McDowell/Business Insider
They were also a good size. I thought the price was also a great deal for the generous portion I received.
However, there wasn't an abundance of chicken meat inside.
Cook Out chicken tender.
Erin McDowell/Business Insider
These were undeniably classic chicken tenders, similar to the ones from Whataburger, but they were a touch too fried for my liking. However, I thought they were well-seasoned and had a lot of peppery flavor.
Smashburger's chicken tenders were just slightly too fried for my liking.
Erin McDowell/Business Insider
An order of three chicken tenders from Smashburger costs $9.99, excluding tax and fees. I thought this was a little pricey.
The chicken tenders were heavily fried and bigger than other ones I tried.
Erin McDowell/Business Insider
The breading on the chicken tenders felt thick and crunchy.
The chicken tenders, overall, tasted dry, even when paired with sauce.
Erin McDowell/Business Insider
The chicken meat inside and the ranch dipping sauce provided could only do so much to offset the intense dryness of the crunchy breading.
The next time I order from Smashburger, I'll stick to the chain's beef offerings.
Next up were the crispy chicken tenders from Sonic Drive-In.
Erin McDowell/Business Insider
A five-piece order of chicken tenders cost $8.41, excluding tax.
The chicken tenders were evenly fried but on the thinner side.
Erin McDowell/Business Insider
Rather than thick and juicy like some of the other chicken tenders I tried, these were flatter. In fact, I'd say these were the thinnest and flattest tenders out of all the ones I tried.
I enjoyed the flavor of the seasoning, but there was a lot to be desired when it came to texture.
Erin McDowell/Business Insider
The chicken was on the drier side, and there simply wasn't a lot of it. I gravitate toward thicker, more shreddable chicken tenders, and these slightly missed the mark for me.
However, the flavor was definitely there — the breading had a peppery essence and the tenders were evenly fried.
My ninth favorite chicken tenders came from Popeyes.
Erin McDowell/Business Insider
A three-piece tender combo costs $16.89 before taxes and fees. The meal deal included a large serving of fries, a drink, and a biscuit, as well as a choice of dipping sauces.
The chicken tenders from Popeyes were crispy, flaky, and crunchy.
Erin McDowell/Business Insider
I really liked the crunchy exterior.
The meat inside was flaky and moist as well.
Popeyes chicken tender dipped in ranch sauce.
Erin McDowell/Business Insider
I also thought the batter was quite flavorful — I could taste hints of seasoning and buttermilk, although they weren't quite as buttery-tasting as the Chick-fil-A tenders.
However, this meal felt expensive for only three chicken tenders, even though they were large.
I thought the chicken tenders from Bojangles were flavorful and super crispy.
Erin McDowell/Business Insider
A four-piece chicken tenders combo, including fries, a medium drink, and a biscuit, cost me $10.49, excluding taxes and fees.
I thought the chicken tenders were a good size.
Erin McDowell/Business Insider
The texture and flavor of the breading made them taste like a cross between the chicken tenders from Chick-fil-A and Cook Out.
The breading was peppery, just the right thickness, and perfectly encased the juicy white chicken meat inside.
Erin McDowell/Business Insider
I also thought the price was fair, considering the amount of food I received. The chicken tenders paired perfectly with honey mustard but were also tasty on their own.
I would definitely order these again.
Wendy's is the latest chain to bring out chicken tenders.
Erin McDowell/Business Insider
Wendy's new tenders are available in a three-piece or four-piece option. I ordered a three-piece tender for $8.12, excluding tax and fees, at my local restaurant in Brooklyn, New York.
The tenders were about the same size as the ones from McDonald's, but crispier.
The breading was crunchier and thicker than some other chains.
Erin McDowell/Business Insider
However, I preferred the slightly thinner breading on the McDonald's and KFC tenders.
In terms of flavor, these tenders had a distinct peppery flavor that paired well with the new signature sauce introduced with the tenders' release.
These tenders were solid, and I'd order them again.
The breading was well seasoned, but I wanted more chicken.
Erin McDowell/Business Insider
However, the slight lack of chicken meat inside — at least compared to other chains — and the chunky breading prevented Wendy's tenders from ranking higher for me.
KFC's original recipe chicken tenders really impressed me with their taste and value.
Erin McDowell/Business Insider
I ordered a four-piece tender meal for $13.65, excluding taxes and fees, in Brooklyn, New York. I thought this was excellent value for the amount of food I received.
The tenders were well-breaded on the outside, though the breading wasn't as crispy or crunchy as others I tried.
Erin McDowell/Business Insider
The breading stuck closely to the chicken tenders, rather than having a thick or crunchy texture.
However, the chicken tenders paired well with the chain's honey mustard and new comeback sauce. The breading had a tasty, very peppery flavor to it that was unique compared to the other chicken tenders I tried.
The chicken tenders were flavorful and contained an impressive amount of white meat chicken.
Erin McDowell/Business Insider
However, the slightly less crispy texture of the breading meant they didn't come out on top when compared to the last six chains I tried.
McDonald's recently launched its new McCrispy Strips.
Erin McDowell/Business Insider
At my local McDonald's in Brooklyn, New York, three McCrispy chicken strips cost $10.99, excluding tax and fees.
The chicken strips were large and evenly coated in breading.
Erin McDowell/Business Insider
The chicken strips differed from the chain's buttermilk crispy tenders, which were discontinued in 2020 at the start of the COVID-19 pandemic.
Chicken tenders haven't been on the menu since, despite fans' pleas to bring them back.
The breading was relatively thin, but very crispy.
Erin McDowell/Business Insider
Unlike some flakier chicken tenders, each bite was evenly coated in well-seasoned, peppery breading. Inside, the chicken meat was thick and juicy.
Paired with the chain's creamy chili sauce, which was specifically created to go with the chicken strips, these packed a decent amount of flavor.
However, on their own, I thought they were just a touch blander than some of the higher-ranked tenders I tried.
Taco Bell released chicken strips after bringing out nuggets last year.
Erin McDowell/Business Insider
Taco Bell's chicken strips were available as part of three different kinds of tacos and burritos, or on their own with dipping sauce.
An order of four chicken strips and two sauces cost $9.14, excluding tax and fees.
The chicken strips were thick, juicy, and the ideal level of crispy.
Erin McDowell/Business Insider
The chicken strips were marinated in zesty jalapeño buttermilk and breaded with crispy tortilla chips and breadcrumbs, which is the same formula as the chain's chicken nuggets, which I ranked as my favorite across six chains.
The chicken strips packed a lot of flavor.
Erin McDowell/Business Insider
The breading was super flavorful, and I definitely got hints of tortilla chip. The chicken inside was also moist and juicy, while the breading remained crispy.
My only real complaint was that I wanted more than two.
Chick-fil-A's chicken tenders were perfectly crispy and juicy.
Erin McDowell/Business Insider
When it's not included in a meal deal, a three-piece chicken tender costs $9.69 at my nearest location in New York City. For a meal, the price bumps up to $17.35, excluding tax and fees.
Some of the chicken pieces looked slightly darker and more fried than others.
Erin McDowell/Business Insider
Small bits of fried breading were scattered on the outside, which I always love with chicken tenders.
The chicken tenders were nicely fried but still juicy on the inside.
Erin McDowell/Business Insider
When I dipped them in the chain's signature Chick-fil-A sauce, the experience was mouthwatering.
The chicken tenders were also great on their own, with the perfect balance of crispy breading and a delicious, briny flavor. The sauce just took them over the edge.
Wingstop's chicken tenders came in third place.
Erin McDowell/Business Insider
Wingstop recently revamped its chicken tenders, and I was excited to try them out.
The chain sells its chicken in various flavors, from original hot to hickory-smoked barbecue and mango habanero. However, I ordered these chicken tenders plain.
I ordered a five-piece chicken tender combo at my local Wingstop in Brooklyn, New York. It cost $15.39 and came with a drink, dipping sauce, and a regular side of fries.
The chain also sells four chicken tenders, which come with one dipping sauce, for $10.69, plus tax and fees.
The chicken tenders were large and well-breaded.
Erin McDowell/Business Insider
The chicken tenders were deep golden in color and evenly fried, with small clumps of fried breading adding even more texture to every bite.
These tenders were filled with real chicken.
Erin McDowell/Business Insider
The chicken tender easily tore apart with every bite, which is something I look for. The breading itself was slightly peppery, but not overly flavorful. They paired well with Wingstop's signature ranch — my favorite of any fast-food ranch — and the chain's honey mustard.
Wingstop delivered great classic tenders, though the breading didn't pack as much flavor as the top two chains I tried. Nevertheless, I'd definitely order these again.
My second favorite chicken tenders came from Zaxby's.
Erin McDowell/Business Insider
A five-piece chicken tenders combo came with fries, a small drink, coleslaw, and a piece of Texas toast. I also asked for a side of honey mustard and Zaxby's famous Zax sauce.
My meal cost $15.43, excluding taxes and fees.
The breading of the chicken tenders was similar to Chick-fil-A's in consistency, flavor, and texture, but I thought these ones had more meat.
Erin McDowell/Business Insider
The breading was crispy and flavorful, with a slight sweetness.
The chicken tenders held their own without sauce but were really taken to the next level when dipped in the tangy Zax sauce.
Erin McDowell/Business Insider
Zax sauce tastes similar to the Cane's sauce I tried from Raising Cane's, but I found it to be just ever-so-slightly less flavorful, and creamy. I also thought it didn't have the same kick.
However, the chicken tenders really impressed me. They were a good size, extremely flavorful, and addictingly delicious. I found myself craving even more than the five chicken tenders I was given, which is rare for me.
In the end, it was a really tough call on whether I preferred Zaxby's or Raising Cane's chicken tenders.
But my favorite chicken tenders came from Raising Cane's.
Erin McDowell/Business Insider
A combo that includes three chicken fingers, fries, Cane's sauce, Texas toast, and a regular drink costs $12.19, excluding tax and any additions or swaps.
The chicken tenders were super crispy.
Erin McDowell/Business Insider
The chicken tenders were also thick. After biting in, I could actually see the strips of white chicken underneath, which, in my experience, you don't always find with fast-food chicken tenders.
The chicken tenders were crispy and juicy on the inside — I had to give them the win.
Erin McDowell/Business Insider
I tried the tenders on their own and with the Cane's sauce. On their own, the tenders were simply everything one could ask for: thick, juicy, and crispy on the outside.
However, the chain is famous for its chicken-complementing sauce, and after biting in, I could definitely see why. It had a slight kick to it, and it was creamy and surprisingly tangy. It paired perfectly with the chicken and was unlike any other sauce I've ever tried.
In the end, Raising Cane's took home the win for me with the chain's near-perfect chicken tenders and fair prices.
Read the original article on Business Insider
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Erin McDowell/Business Insider
I tried five cheeseburgers from Burger King,…
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Lisa Werner/Getty Images
Gen Z now leads restaurant loyalty signups, reshaping rewards programs.
Survey data shows that diners will switch brands for better, faster loyalty perks.
QSR giants are doubling down on digital rewards to win Gen Z — and it's paying off.
Gen Z isn't just signing up for restaurant loyalty programs. They're raising the bar for how those programs have to work.
By 2024, nearly half of all new loyalty program signups came from Gen Z as the cohort overtook millennials as the most active generation in restaurant rewards programs for the first time, according to data from PAR Punchh, a loyalty program software from the foodservice tech company PAR Technology. That number has only increased as more and more of the generation, aged 14-29, start flexing their spending power.
"Gen Z isn't just participating," Savneet Singh, PAR's CEO, told Business Insider. "They're redefining loyalty."
National data backs up just how central these programs have become for this generation. Gen Z consumers make up a higher-than-average share of restaurant customers who say being a member of a loyalty or rewards program is important when choosing where to eat, the National Restaurant Association's 2026 State of the Restaurant Industry report showed.
That holds true across dining behaviors — whether they're eating in, ordering delivery, or grabbing takeout — and across segments, from drive-thru and limited-service chains to full-service restaurants.
Singh argues that the generational takeover is structural, not cyclical. Gen Z grew up with smartphones and came of age during a pandemic that turbocharged mobile ordering and digital payments. For them, digital ordering, real-time rewards, and seamless app experiences aren't just perks — they're table stakes.
"When loyalty is frictionless, Gen Z shows up," Singh said. "When it's clunky, they move on immediately."
Rewards programs are no longer optional
New survey data from PAR underscores the significance of loyalty programs for consumers. In a December report based on a survey of 1,000 US diners, nearly 70% said loyalty programs help them manage costs in today's inflationary environment. One-third said they're using restaurant loyalty programs more often because of economic pressure, and another third said their usage has held steady.
A good deal from a rewards program can make all the difference. One in four respondents said they'd switch to a less-preferred restaurant for better loyalty perks, and half said they compare offers before deciding where to eat.
How restaurants respond to that demand defines which formats resonate most with younger diners. PAR's platform data shows Gen Z over-indexing at quick-service restaurants like McDonald's and Taco Bell. In 2024, they accounted for more than a third of check-ins at QSR brands, compared with 20.8% at fast-casual restaurants like Chipotle and Panera Bread.
Singh said the appeal is execution: speed, price, convenience, and integrated loyalty perks in one place. Fast casual establishments, by contrast, can sit in "an awkward middle ground" — not as convenient as QSRs and not as experiential as full-service dining.
In a crowded landscape where PAR found that over half of consumers prefer managing no more than five loyalty accounts, clear value and seamless execution can determine which brands make the cut. And the chains that embrace the generational trend are already seeing the payoff.
Taco Bell delivered 7% same-store sales growth in the fourth quarter, driven in part by transaction gains, especially among younger customers. The Mexican chain's active loyalty members climbed 31% in 2025, and digital channels saw double-digit growth, as app-exclusive drops and rewards nudged its core customers to visit more often.
CEO Sean Tresvant told Business Insider earlier this month that "loyalty is going to continue to be a big story for us," adding that Taco Bell will be "really leaning into" its rewards strategy going forward.
McDonald's is also leaning heavily into digital engagement. On its fourth-quarter earnings call on Wednesday, CFO Ian Borden described active loyalty membership as the company's "single most important digital metric." McDonald's has about 210 million 90-day active loyalty users across 70 markets, and 46 million active users in the US, he added.
Borden said that, in the US, customers visited 10 and a half times in the year before joining the loyalty program — and 26 times in the year after.
"When we get consumers into our loyalty program, they visit more often, they spend more over time, and they interact with us more frequently, so they get more value in their interaction with us, and we get more value by them interacting with us," Borden said.
Starbucks also recently revamped its rewards program, bringing back its tiered system, extending the window for members to redeem their free birthday reward, and introducing a quicker-to-earn tier that lets customers redeem 60 Stars for $2 off any purchase — a move that lowers the barrier to instant gratification, which Singh said is particularly appealing to Gen Z.
That kind of immediacy matters. PAR's survey found that discounts and free items or upgrades remain the most influential rewards, while more than half of respondents said better reward value, such as a surprise free item after a large order, would prompt them to switch programs.
For Singh, the takeaway is clear: loyalty is less about points and more about performance. The brands that make participation effortless, deliver instant value, and respect privacy boundaries won't just win Gen Z — they'll define the next era of dining.
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