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Whole Foods Ditching Its "Dystopian" Pay-By-Palm Biometric Payment Option
Businesszerohedge2mo ago

Whole Foods Ditching Its "Dystopian" Pay-By-Palm Biometric Payment Option

Whole Foods Ditching Its "Dystopian" Pay-By-Palm Biometric Payment Option Whole Foods Market is shutting down its palm-scan payment system nationwide, removing the devices from more than 500 stores by June 3 after shoppers largely ignored them. The chain, owned by Amazon, had pitched the feature as a frictionless way to pay. Instead, it became an experiment few customers embraced, according to The Daily Mail. The program, called Amazon One, allowed shoppers to link their Amazon accounts to a scan of their palm and check out with a wave of the hand. Amazon says it processes more than a million biometric authentications each month across locations where the service operates, but a spokesperson said weak adoption at Whole Foods drove the decision to discontinue it there. In interviews at a Union Square store in Manhattan, none of the dozen customers surveyed had used the scanners. Several said they had never seen anyone else try. “I haven’t [used palm payment], and I haven't seen anyone use it before,” said Priscilla Flete. After learning how the system worked, she added, “It’s a bit invasive.” The Daily Mail writes that privacy worries were a common refrain. “I don't want to give my biometric data to nobody,” said Santiago Tieguec, who questioned the need for the service given that “Nowadays we have our cards in our phones.” Nusrat Abdullah, who hadn’t heard of the feature before, said, “It might be convenient, but I think your information is sensitive... I don't think paying with your hands is very safe.” Others expressed outright distrust. Gavin McGinn said, “I wouldn't trust them to have that kind of information about people, because who would they sell it to?” Brayden Stephenson, who once tested the scanner out of curiosity, was skeptical that data would truly disappear: “A lot of the time, ‘delete’ is just archive and sell off to somebody else.” Amazon disputes those fears, saying biometric data is encrypted, stored securely in the cloud and not shared with third parties. The company added that once the rollout ends, all associated customer information—including palm data—will be permanently deleted. Retail analysts say the technology’s retreat underscores a basic reality: contactless cards and mobile wallets are already fast and easy. Without a clear benefit, many shoppers saw little reason to trade more personal data for the same checkout experience. As Stephenson put it, “I already have a card. I'm not getting anything out of that.” Tyler Durden Thu, 02/19/2026 - 13:05

DoorDash's CEO says he's got an edge on Amazon in groceries
BusinessmarketwatchBusiness Insider2mo ago2 sources

DoorDash's CEO says he's got an edge on Amazon in groceries

DoorDash reported worse-than-expected fourth-quarter earnings on Wednesday. Jeffrey Greenberg/Universal Images Group via Getty Images DoorDash has a key advantage over Amazon in grocery delivery, CEO Tony Xu said Wednesday. The delivery service offers a wider variety owing to its myriad partnerships with grocers, Xu said. Amazon is ramping up its grocery delivery, creating more competition for DoorDash and Instacart. DoorDash CEO Tony Xu says that his company's grocery offering has a key advantage over Amazon: choice. Amazon is doubling down on grocery delivery, especially perishables like produce and ice cream. The retail and tech giant said last month that it's expanding same- and next-day grocery delivery to more parts of the US this year, adding to the thousands of towns and cities it already serves — news that sent shares of Instacart and DoorDash tumbling at the time. DoorDash, though, has something that shoppers want and that Amazon isn't replicating, Xu said on the company's fourth-quarter earnings call on Wednesday. Unlike Amazon, which owns Whole Foods and several of its own food brands, DoorDash works with existing grocery chains. The delivery service has struck deals in recent years. Last year, it expanded its partnership with Kroger and signed new deals with regional chains, including Schnucks in the Midwest. Few customers complete all their grocery shopping at a single chain, Xu said. Many stop at multiple stores each week, especially to find specific fresh groceries, such as produce, meat, and seafood. "Consumers prefer choice," Xu said on the call, adding that he expects there to "continue to be very strong interest in the DoorDash product" as a result. DoorDash is also expanding its services for retailers, such as fulfillment through its DashMarts, convenience store-sized retail spaces designed for picking and delivering orders. Xu said DoorDash is "doing that for every single grocer so that they have the capability to compete against companies like Amazon." DoorDash shares rose as much as 14% in after-market trading on Wednesday, despite disappointing fourth-quarter earnings and guidance for 2026. The company's stock took its biggest one-day hit in November after it unveiled plans to spend hundreds of millions of dollars on tech improvements. While DoorDash has become known for restaurant deliveries, its gig workers are increasingly making grocery deliveries — many of which make more financial sense for DoorDash. Xu said DoorDash has attracted more big grocery orders from customers, not just small fill-in trips. That matters in the grocery industry, where grocers tend to make more money when customers buy a wider range of goods. "People use us for both the quick runs as well as the stock-up use cases," he said. Ravi Inukonda, DoorDash's CFO, said on the call that DoorDash's retail and grocery business expects to "be unit-economic positive" in the second half of 2026. Have a tip? Contact this reporter at abitter@businessinsider.com or via encrypted messaging app Signal at 808-854-4501. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely. Read the original article on Business Insider